• 1 - 10 Employees
  • Oyo, Nigeria
  • 2014


Citigold provides clients access to enhanced levels of services and benefits from Citibank, N.A. ("Citibank") and its affiliates in the U.S. Citibank provides banking and lending services including the Citigold Account Package. Citi Personal Wealth Management, a business of Citigroup Inc., offers investment products through Citigroup Global Markets Inc. ("CGMI"), member SIPC. Citigroup Life Agency LLC ("CLA") offers insurance products. In California, CLA does business as Citigroup Life Insurance Agency, LLC (License Number 0G56746). Citigold Relationship Managers and Private Client Relationship Managers are employees of Citibank, N.A. and are employees and registered representatives of CGMI. Citibank, CGMI and CLA are affiliated companies under the common control of Citigroup Inc. Citi, Citi with Arc Design, Citigold, Citi ThankYou, ThankYou and Gold Conversation are registered service marks of Citigroup Inc.


Citi is the leading global bank. Citi strives to create the best outcomes for our clients and customers with best financial solutions.

The bank is recruiting to fill the below job position;

Job Title: Senior Country Operations Officer
Job ID: 00021000
Location: IBADAN

Job Purpose:
To develop, manage and co-ordinate the operations and technology function under the direct supervision of the Divisional Operations and Technology (O&T) Head for Sub Sahara Africa Division and the CCO for Nigeria. To implement the O&T Strategy, short term plans and objectives in line with the overall business plans by the function chain and the Nigeria business. To provide leadership oversight for the O&T Function in Nigeria. To promote and be the role model for the O&T Principles. To develop Talent for Nigeria business and those who can take roles outside country.

Key Responsibilities:
Develop and manage short-range Operations strategies and assist in developing and managing long-range operations business strategies.
Manage and achieve Process, Systems, Customer service and related objectives in line with policies to meet the needs of the business and customers.
Implement an effective O&T financial planning and control.
Manage human, processing and systems resources to maximize quality and quantity of service while reducing cost.
Manage the short and long term career and development of all O&T staff.
Maintain effective partnership levels with all the function heads.
Establish, maintain and enhance communications with the all the business areas to ensure the
achievement of business objective in general.
Manage the development of key systems and related staffing plans to evolve a technologically advanced organization.
Recommend operations process to support new business initiatives and co-ordinate the implementation with compliance and technology.
Ensure enhancement and maintenance of internal controls to reduce/control risks and to improve standards.
Make quality service delivery an integral part of the culture.
Plan and manage bank premises to provide conductive work environment for staff and service environment for our customers.

Development Value:
People management- complex organization, direct and matrix management
Product and process knowledge in TTS,SFS Products, FICC products
Service management
Corporate finance
Outsource Management
Regulatory Management and Client services

Business Relationships:

Member of Country Management Committee (MANCOM), Branch Risk & Compliance Committee (BRCC), Country Senior Personnel Policy (SHRC), Procurement Committee and Asset and Liability Committee (ALCO). Contacts with the Division Office in South Africa, Various contacts with EMEA O&T seniors, Internal Audit in Country.

Regular contact with the Central Bank, Auditors and contact with the tax authorities and other regulatory bodies.
Contact with customers to discuss and resolve operations issues. Partner with Product and Coverage to provide solutions to customers.

OND,HND, Bachelor degree in any field or equivalent in Business or Quantitative Studies.
Master’s degree would be an added advantage.
Membership of relevant professional bodies can be of advantage.
Only interested qualified applicants who reside in Ibadan are to apply.

Skills / Competencies:
Good communication skills (oral & written), People Management skills, Conflict and Priority Management, Strategic Thinking, Problem solving Competencies, & Career development amongst others

How To Apply
Interested qualified candidate should forward resume to

Application Deadline Date
31th August, 2014.

Contact Information

Current Address
Name of Contact
Email Address

Industrial Focus

  • Banking / Financial Services
  • Capital Markets


  • Banking / Finance / Insurance


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