The Account Manager - Telco role adds value to Microsoft by delivering a well-managed, profitable and growing business produced through relationship- and sales-excellence practices where the customer views the AM - Telco as a trusted advisor. The World Class AM profile is a synthesis of the science and art of selling. The art refers to the AM's character (C), attitude (A), relationship (R) and emotional intelligence (E). The science refers to Sales Excellence in Relationship Management, Opportunity Management and Business Management enabled through tools, processes and scorecards. Together, they build strong trusted advisor relationships, yield high customer satisfaction and goal attainment.
Expand the footprint in accounts through year-over-year percentage increase in customer addressable revenue (AR)
Achieve account growth through increased signed EA renewal rates and net-new opportunity revenue while meeting annual revenue targets
Year-over-year growing integration of partners and services in key wins
Achieve year-over-year increase in customer satisfaction as measured by Relationship Management scores
Ensure reciprocal Conditions of Satisfaction (COS) in place for each account that meet quality standards defined by Sales Management and included as part of a comprehensive up-to-date account plan
Drive business value in every discussion and every proposal with the customer.
Key initiatives and challenges
Achieve greater understanding of the competitive landscape in the customer base as customers are looking for ways to cut cost out of their business model
Gain more in-depth focus on industry or vertical solutions to meet customer needs, and the business value proposition that Microsoft offers in helping customer’s meet their challenges and business opportunities
Develop deeper understanding of the marketplace and an in-depth knowledge of the customer’s industry and core business process across the customer base
Finding effective ways to sell with an understanding of current economic/market conditions through creative deal structuring, creative terms, value propositions, etc., that demonstrates to customers how Microsoft can save them money and get the most value of their investment.
Key experiences, skills and knowledge:
Strong sales and business background centered on Microsoft technologies
5-10+ years of industry-related experience
Deep understanding of key competitive technologies.
Extensive experience in working with the AEs (virtual and local) is required.
Ability to articulate the advantages of Microsoft technologies to senior business and technical decision makers mapped to the customer’s core business priorities
B.S. in business administration with exposure to Information Technology (or equivalent) is required; MBA is preferred.