Account Manager-1504017 in Lagos, Nigeria

at Dow Chemical Company

Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female

Job Description

Description Account Manager ICEE (Polyurethane & Formulated Systems)   Essential Duties and Responsibilities:   Customer Management


  • Key Account Management 
  • Developing Account Plans for Strategic Accounts;
  • Achieve a high level of penetration across multiple functions (Procurement, Technology, Commercial, Management) within customer base
  • Maintain strong relationships at all levels of customer organization
  • Develop relationships across the Value Chain (Customer of Customer) as needed to support Sales goals with direct accounts
  • Develop strong multi-functional account teams (Technical Service, R&D, Marketing, Supply Chain and Customer Service) to effectively interface with customers.
  • Effectively negotiation of price, quantities, payment terms as to achieve the business plans.
  • Manage customer pricing strategically in line with business goals.
  • Deliver a high level of service to customers
  • Effectively resolve quality or service issues that arise.
  • Work with customers to define un-met needs.
  • Develop Selling Projects around commercial and developmental opportunities.
  • Drive implementation of Innovation programs with Strategic Accounts.
  • Enter and track opportunities using the PlanIt+ tool.
  • Successfully convert opportunities to sales growth ($).


Business Management
  • Distribution-ship Management
  • Maintain a high degree of knowledge on Dow Formulated Systems technology.
  • In-depth understanding for polyurethane markets.
  • Be a resource to the business on Competitive Intelligence.
  • Be knowledgeable on market trends.  Provide Voice of Customer input on key Innovation programs.
  • Work closely with sales related functions to build good teamwork, foster customer satisfaction and deliver business results.
  • Develop forecasts on anticipated customer product consumption.
  • Develop a growth strategy for implementation within assigned region.
  • Develop a sales plan for assigned territory.
  • Provide needed data to Sales & Operations Planning (S&OP) teams to efficiently manage the business.
  • Responsible for continuous improvement in the area of overall productivity and efficiency.
  • Effective management of sales terms and credit with assigned customers.
Product Management  
  • Identify market and technology needs
  • Develop new products and fine tune existing ones as to meet customer needs
  • Product pipe line and Inventory management
  • Lead the introduction of new raw material and Finished products to the local plant and warehouses
  • Lead the sampling process from start to end
  • Apply pricing strategies for various value centers as to maximize Dow profitability
  • Responsible for the phasing out of existing products
  • Manage the launching of new products to the market.
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