Account Manager (Ref: AM) in Kano, Nigeria
Job Description
- Identify sales prospects
- Prospects aggressively and develops new customers through networking, referrals, company lead generation and cold calling and follows up appropriately to obtain appointments.
- Identify new business and ways to increase revenue share of within existing accounts.
- Monitor account performance and ensure that the set targets are met.
- Maximize customer satisfaction by developing and maintaining excellent relationships and effective communication channels.
- Manage the customer relationship for assigned accounts and develop revenue stream
- Be both proactive and reactive to the customer’s needs and actively manage/monitor their performance (conduct and facilitate regular client visits.)
- Monitor account performance and ensure that the set targets are met.
- Prepare necessary reports (RFP’s, Metrics, Periodic Business Reviews) and maintain in company database. Provide monthly reporting of revenue intake and closed sales to EHOD, Business Development.
- Maintain complete customer files and maintain appropriate customer and prospect information into the company contact management database.
Requirements
- Demonstrate ability to interact and cooperate with all company employees.
- Build trust, value others, communicate effectively and politely with mutual respect
- Maintain professional internal and external relationships that meet company’s core values.
- Proactively establish and maintain effective working team relationships with all other departments.
- Have a good understanding of customer and market dynamics and requirements.
Skills
- Excellent Communication Skills (Verbal and written)
- Good presentation skills
- Must be a team player
- Excellent interpersonal skill
- Must be energetic, honest and reliable
The job holder must have Bachelor a Degree or HND in Electronic/Electronics, Telecommunications Engineering or Business related with a minimum of Second Class Upper/Upper Credit. The candidate must possess 5 years’ Sales experience in Telecommunications or ICT environment.
