he Account Manager is accountable to the client for delivering measurable business value and accountable to the business head for achieving the current revenue target.
The key goal of the Account Manager is to achieve a minimum of ‘Solution Provider’ status with their accounts with the challenge to achieve ‘Trusted Advisor’ status.
Key Responsibilities Manage Client Relationships Build strong, value-based relationships at all levels and across all relevant departments/divisions of the client organization. Develop an Account Planfor all key clients. Update at least monthly. Create Demand Create demand for all of company’s products and services using company’s Account Planning process Identify and qualify opportunities to determine the fit for company’s products and services Develop and communicate key information using the Opportunity Planning Process:
· Balance sales pipeline with prospects at all stages of buying cycle
· Effective use of Win/loss reviews to improve your win ration in your accounts
The Account Manager must
Be an expert in all aspects of sales, sales management, organizational change, consulting, and project management Develop and maintain a working knowledge of sales automation, marketing, and consulting. Become proficient in the use of standard software tools: MS Word, MS PowerPoint, and MS Excel, CRM system, as deployed. Develop clients who are Strategic Partners and serve as references Regularly offer constructive feedback to Product Managers and Business Development Managers to enhance our products and services Identify new product/service ideas and involve the appropriate person to determine its commercial viability Attributes
Articulate with excellent interpersonal and communications skills
Must possess persuasive and negotiating skills
Self -confident and aggressive in pursuing targets
Must have a great drive to perform and deliver results
Must be conversant with current developments in IT
HND/B.A/B.Sc. Computer Science/Engineering/Business Admin or any related degree