Account Manager in Lagos, Nigeria

at Dow Chemical Company

Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female
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Job Description

The company is looking for Account Manager (Plastics)(m/f) to be based in Lagos, Nigeria.

Essential Duties And Responsibilities

Customer Management

·         Key Account Management

·         Developing Account Plans for Strategic Accounts;

·         Achieve a high level of penetration across multiple functions (Procurement, Technology, Commercial, Management) within customer base

Maintain strong relationships at all levels of customer organization

Develop relationships across the Value Chain (Customer of Customer) as needed to support Sales goals with direct accounts

Develop strong multi-functional account teams (Technical Service, R&D, Marketing, Supply Chain and Customer Service) to effectively interface with customers.

Effectively negotiation of price, quantities, payment terms as to achieve the business plans.

Manage customer pricing strategically in line with business goals.

Deliver a high level of service to customers

Effectively resolve quality or service issues that arise.

Work with customers to define un-met needs.

Develop Selling Projects around commercial and developmental opportunities.

Drive implementation of Innovation programs with Strategic Accounts.

Enter and track opportunities using the PlanIt+ tool.

Successfully convert opportunities to sales growth ($).

Business Management

Distribution-ship Management

Maintain a high degree of knowledge on Dow Formulated Systems technology.

In-depth understanding for polyurethane markets.

Be a resource to the business on Competitive Intelligence.

Be knowledgeable on market trends. Provide Voice of Customer input on key Innovation programs.

Work closely with sales related functions to build good teamwork, foster customer satisfaction and deliver business results.

Develop forecasts on anticipated customer product consumption.

Develop a growth strategy for implementation within assigned region.

Develop a sales plan for assigned territory.

Provide needed data to Sales & Operations Planning (S&OP) teams to efficiently manage the business.

Responsible for continuous improvement in the area of overall productivity and efficiency.

Effective management of sales terms and credit with assigned customers.

Product Management

Identify market and technology needs

Develop new products and fine tune existing ones as to meet customer needs

Product pipe line and Inventory management

Lead the introduction of new raw material and Finished products to the local plant and warehouses

Lead the sampling process from start to end

Apply pricing strategies for various value centers as to maximize Dow profitability

Responsible for the phasing out of existing products

Manage the launching of new products to the market


Accomplish all assigned duties safely and in accordance with all Product Stewardship guidelines.

Participate in regional sales meetings and programs.

Participate in all key performance management activities - goal setting, Employee Development Plans, performance reviews, etc.




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