Account Managers/Customer Relationship Officers in Lagos, Nigeria

at Leading Edge Consulting

Information Services
Customer Service
Minimum Qualification
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female

Job Description

  • Provide optimum customer service as required to maintain and enhance existing business, resulting in repeat business, and preventing cancellations.
  • Improve the overall customer relationship, delivering reliable administrative support and customer service.
  • Schedule and coolud status meetings with appropriate development resources and customers.
  • Provide proper refund and compensation to customers on time.
  • Maintain complete and accurate customer correspondence data.
  • Assist sales team in business acquisitions, planning, retention and management
  • Managing cfient relationships to build a reputation for excellent service.
  • Develop and update dient related reports.
  • Assist in making major business decisions.
  • Identify and reports on continuing problems in an effort to minimize future negative customer impact.
  • May proactively contact customers to detennine and resolve issues when required.
  • Manage customer anivals to maximize relationship building opportunities.
  • Run periodic customer satisfaction surveys.



  • BSc/HND in any related field or equivalent
  • 3+ years' customer service experience dealing with the public, preferably in a professional customer environment. Customer focused.
  • Stays calm under stress.
  • Tactful, courteous, and possess the ability to motivate others.
  • Active listener, articulate, and adaptable.
  • Ability to listen while accessing screens and information, speaking to customer while processing resolution.
  • Ability to maintain effective associate and customer relations contributing to an environment conducive to high morale and productivity.
  • Ability to function in a multi task environment.
  • 3+ years PC experience using electronic messaging systems, office productivity software (such as word processing and Microsoft Outlook) and Intemet.

Skills and Specifications

  • Fluency in English; excellent oral communications kills, interpelsonal skills and superb listening skills.
  • Knowledge of sales and relationship building process; Prior experience in end to end sales process an advantage.
  • Must meet strict deadines


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