- Provide optimum customer service as required to maintain and enhance existing business, resulting in repeat business, and preventing cancellations.
- Improve the overall customer relationship, delivering reliable administrative support and customer service.
- Schedule and coolud status meetings with appropriate development resources and customers.
- Provide proper refund and compensation to customers on time.
- Maintain complete and accurate customer correspondence data.
- Assist sales team in business acquisitions, planning, retention and management
- Managing cfient relationships to build a reputation for excellent service.
- Develop and update dient related reports.
- Assist in making major business decisions.
- Identify and reports on continuing problems in an effort to minimize future negative customer impact.
- May proactively contact customers to detennine and resolve issues when required.
- Manage customer anivals to maximize relationship building opportunities.
- Run periodic customer satisfaction surveys.
- BSc/HND in any related field or equivalent
- 3+ years' customer service experience dealing with the public, preferably in a professional customer environment. Customer focused.
- Stays calm under stress.
- Tactful, courteous, and possess the ability to motivate others.
- Active listener, articulate, and adaptable.
- Ability to listen while accessing screens and information, speaking to customer while processing resolution.
- Ability to maintain effective associate and customer relations contributing to an environment conducive to high morale and productivity.
- Ability to function in a multi task environment.
- 3+ years PC experience using electronic messaging systems, office productivity software (such as word processing and Microsoft Outlook) and Intemet.
Skills and Specifications
- Fluency in English; excellent oral communications kills, interpelsonal skills and superb listening skills.
- Knowledge of sales and relationship building process; Prior experience in end to end sales process an advantage.
- Must meet strict deadines