Manage Client Relationships
Build strong, value-based relationships at all levels and across all relevant departments/divisions of the client organization.
Develop an Account Plan for all key clients. Update at least quarterly.
Create demand for all of division’s products and services using company’s Account Planning proces
Identify and qualify opportunities to determine the fit for company’s products and services
Develop and communicate key information using the Opportunity Planning Process:
Balance sales pipeline with prospects at all stages of buying cycle
Effective use of Win/loss reviews to improve your win ration in your accounts
The Account Manager must:
Be an expert in all aspects of sales, sales management, organizational change, consulting, and project management
Develop and maintain a working knowledge of sales automation, advanced training methods, marketing, and consulting.
Become proficient in the use of standard software tools: MS Word, MS PowerPoint, and MS Excel, CRM system, as deployed.
Develop clients who are Strategic Partners and serve as references
Regularly offer constructive feedback to Product Managers and Business Development Managers to enhance our products and services
Identify new product/service ideas and involve the appropriate person to determine its commercial viability
Articulate with excellent interpersonal and communications skills
Must possess persuasive and negotiating skills
Self confident and aggressive in pursuing targets
Must have a great drive to perform and deliver results
Must be conversant with current developments in IT
Must be comfortable with meeting CEOs and top management.
HND/B.A/B.Sc. Computer Science/Engineering/Business Admin or any related degree