•Obtain mandates for all accounts opened at the branches weekly and from account services daily in line with SLA
•Ensure distinct files are maintained for branch and Accts Services File submission and database maintained on the system
•Compare receipt from branches to system reports and generate an exception report which must be circulated periodically
•Liaise with branches to ensure mandates are forwarded weekly
•Keep adequate records of all mandates received, ensure all mandates have checklist which itemizes file contents and register every mandate received
•To monitor account opening at the branches and ensure that reports of any outstanding are sent to the branches daily
•Coordinate and maintain document deficiency and put in place a tracking and escalation mechanism that advises and ensure branches update customer records
•To ensure customer mandates are kept in a secure, clean and organized environment
•Manage document retrieval process efficiently in line with established standards.
•Services and well-controlled operations are provided to both internal and external customers in the areas of customer a/c maintenance, documentation, mandate management and card production.
•Ensure the branch/Accts Services process is smooth and efficient
•Ensure adequate KYC and AML measures are deployed in line with the Group and Regulatory requirements
•To ensure workflow is reviewed periodically to improve efficiency and control.
•To provide guidance to operational staff in the form of up-to-date procedures/user guides.
•University Degree and 2 years experience in relevant field.
•A broad and in-depth knowledge of banking practices with relevant working experience in account opening unit
•A good working knowledge of risk management.
•Must be customer-oriented, as a primary responsibility is to ensure that the unit provides a high standard of customer service.
•Good interpersonal and management skills.
•Microsoft skills – Spreadsheets and word processing.
•Good organization skills