Account Support Associate - FSO Insurance in England - London, United Kingdom

at Ernst & Young

Financial Services
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female
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Job Description

To assist in the management of client teams and their activities in order to enhance and add value to the service levels provided whilst minimizing the time spent by the team on technical and non-technical responsibilities. 


  • Day to day management of client teams, their activities and service delivery.
  • Reduce the amount of time that technical staff spends on non technical activities.
  • Enhance communication and client service by acting as a central point of contact for all activities and facilitating external and internal meetings
  • Facilitate the key account process to ensure that sales opportunities and relationships are identified and initiatives are followed up and promoted.
  • Plan, manage and review ongoing technical resource requirements.
  • Assist with budget setting, analyse / challenge work in progress, summarise costs against budget and highlight overruns.
  • Coordinate the production of account plans, record and monitor opportunities, relationships and client satisfaction.
  • Prepare and distribute material for meetings, facilitate discussion, distribute minutes and follow up on action.
  • Improve working relationship with other Ernst & Young offices/ service lines.
  • Identify, disseminate and communicate the appropriate knowledge to all stakeholders.
  • Ensure appropriate communication medium is agreed and implemented.
  • Introduce and drive new initiatives throughout, ensuring compliance and greater efficiency.
  • Work with the technical team to drive efficiencies in the audit process.
  • Be proactive in recommending solutions to achieve better overall project management on the account.
  • Requirements

  • 'A' Levels and/or further education qualification
  • Degree Qualified.
  • Strong PC skills preferably in EXCEL, WORD and POWERPOINT
  • Strong numerical and data analysis skills
  • Strong organisational skills
  • Project management, plan, manage and prioritise work and complete projects on an accurate and timely basis.
  • Ability to manage upwards to ensure that the project deliverables meet the agreed timetable.
  • Strong communicator who is able to communicate effectively at all levels both internally and externally whilst maintaining a positive impact.
  • Receptive to change and a flexible approach
  • Able to demonstrate initiative in approach to projects/assignments
  • Excellent attention to detail.
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