Accountability To Affected Populations (AAP)/HAO Officer in Borno, Nigeria

Healthcare / Pharmaceutical
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female

Job Description

Given the current crisis in North - Eastern Nigeria, OCHA has to scale up its support to the Humanitarian Coordinator in mobilizing and coordinating an effective and principled humanitarian response. OCHA is particularly concerned about vulnerable communities and those at risk due to current conflict. Under the leadership of the Humanitarian Coordinator for Nigeria, OCHA maintains an office in Abuja with field presence in Borno, Adamawa, Yobe and Gombe states; the primary objectives of OCHA Nigeria include the following:

  • Advocate for access to basic services, especially water, sanitation, education and health for vulnerable communities, including collection, analysis and dissemination of information and negotiation of access.
  • Coordinate the implementation of humanitarian response in Nigeria with UN agencies and programmes, national and international NGOs and local authorities/communities as appropriate with focus on strengthening the Cluster Approach.
  • Enhance a protective environment that respects the human rights of all, including IDPs, returnees and minority clan(s).

The humanitarian response to crisis in North - Eastern Nigeria does not only involve traditional national and international humanitarian agencies such as the United Nations and Non-Governmental Organisations (NGOs), but also private individuals and companies who contribute to meeting the needs of the Internally Displaced People (IDPs) and their host communities. In this regard, OCHA and the humanitarian community in Nigeria acknowledge the need to forge deeper and more effective partnerships with businesses in the private sector in an effort to align our work and maximize the use of limited resources and to improve the overall quality of the humanitarian response.

The AAP Officer is expected to be the key support person to both government partners and humanitarian actors in Borno in order to reach the affected communities. They will set up systems to help identify ongoing needs of IDPs and then lead advocacy with partners to adapt the provision of services to be in line with the needs on the ground. The AAP Officer should have comprehensive local knowledge of key partners in Borno such as; NOA, MOI, SEMA and DSS.

The AAP Officer is also expected to have either experience or solid knowledge of humanitarian operations conducted by UN agencies and/ or NGOs and operations of the Government. The AAP Officer would need to work with little supervision in the field, but will have regular support and supervision from the Protection HAO in Abuja. He/ She should be a natural communicator that can build rapport with key humanitarian partners and support the development of an Information and Feedback Working Group or the equivalent in Borno.

Duties and Responsibilities

Summary of key functions:

  • Information Collection in support of Humanitarian Analysis and Response;
  • Information Sharing;
  • Development of coordination and cooperation mechanisms among stakeholders;
  • Monitoring and Reporting;

Ensure accurate Information Collection in support of Humanitarian Analysis and response, focusing on the achievement of the following results:

  • Formulate and develop an AAP working group for engagement with INGO and government partners in Borno state;
  • Gather and verify information from the communities on issues affecting them through the working groups and alternate avenues, emphasizing opportunities to tailor the response according to needs on the ground;
  • Develop a clear and concise method of providing this information on a regular basis to the AAP Coordinator and state sector leads;

Ensure facilitation of information sharing among partners focusing on achievement of the following:

  • Pro-actively share information with Sector leads and the AAP Coordinator on pertinent issues and affecting IDPs and ensure the key message are also delivered from the humanitarian community to the affected populations;
  • Arrange sessions to provide briefings to sector leads on a needs basis on key issues arising from the consolidation of community feedback mechanisms;
  • Identify key pieces of information that will assist with sector - level and response - level decision-making with a particular focus on improving humanitarian response to suit the key needs of affected communities;

Ensure the development of coordination and cooperation mechanisms among AAP stakeholders focusing on the achievement of the following results:

  • Establish and strengthen relationships to support INGOs and Government partners to build stronger community feedback mechanisms at the Borno state - level (i.e. toll-free hotline, information desks, text message alerts, radio station messaging, etc) to ensure that the AAP Coordinator at the national level, and the OCHA HoO at the state - level have information to feed back to the sector leads, inter-sector coordination mechanisms and the HCT as required;
  • Establish a core group of AAP partners through a regular working group and provide guidance and secretariat support for the group;
  • Ensure there are mechanisms to provide timely and relevant feedback from IDP communities in camps, host communities and villages, and in turn to provide feedback back to the communities from the humanitarian stakeholders (this can be explored for context within the AAP Working Group);

Ensure proper monitoring and reporting focusing on achievement of the following:

  • Provide and prepare weekly/monthly reports as appropriate for internal and external purposes, ensuring the AAP Coordinator in Abuja is provided with timely updates to advocate for issues relevant to Borno at the national level;
  • Provide inputs to national reporting as required and advised by the AAP Coordinator.
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