- The admission receptionist is responsible for providing administrative support to medical staff. The receptionist is the first point of contact for patients.
- The receptionist registers clients and directs them to the appropriate area for treatment and consultation. The role that requires tact, discretion and understanding
- Schedule and confirm patient diagnostic appointments, surgeries and medical consultations.
- Compile and record medical charts, reports, and correspondence, using typewriter or personal computer.
- Answer telephones, and direct calls to appropriate staff.
- Receives and route messages and documents such as laboratory results to appropriate staff.
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Interview patients in order to complete documents, case histories, and forms such as intake and insurance forms.
- Maintain medical records, technical library and correspondence files.
- Operate office equipment such as voice mail messaging systems, and use word processing, spreadsheet, and other software applications to prepare reports, invoices, financial statements, letters, case histories and medical records
- Transmit correspondence and medical records by mail, e-mail, or fax.
- Perform various clerical and administrative functions, such as ordering and maintaining an inventory of supplies.
- Arrange hospital admissions for patients.
- Transcribe recorded messages and practitioners’ diagnoses and recommendations into patients’ medical records.
- Perform book-keeping duties, such as credits and collections, preparing and sending financial statements and bills, and keeping financial records.
- Prepare correspondence and assist physicians or medical scientists with preparation of reports, speeches, articles and conference proceedings.
- The Admission receptionist position requires a minimum of National Diploma from a reputable organization
- Minimum of 1 year working experience as a Customer service or receptionist.
- The individual must be computer literate
- The individual must be courteous, responsive, respective, and able to withstand stress.