Advanced Services Delivery Manager in Lagos, Nigeria

at Cisco Systems

Information Services
Information Technology
Minimum Qualification
Bachelor's Degree
Required Experience
7 - 10 years
Employment Type
Full Time
Male or Female
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Job Description

  • Supervises the activities of a team with responsibility for results in terms of customer satisfaction and delivery assuranceManages overall operations for a region or customer segment, including resource allocation, contract negotiation and customer issue resolutionManages and directs the planning, implementation and management of networking projects, WAN audits, LAN Assessment and Consulting and/or Customized services.Assumes leadership role in CA or cross-functional teams to drive service delivery and/or product improvements
  • Represents AS in EBC'sParticipates in major cross-functional projects affecting Cisco business, product, or service leadership
  • Works with little or no direction and is mindful of organizational goals and objectives.Independently identifies complex issues and resolves complex problems that impact strategic direction.
  • May act as a SPOC (single point of contact) for AS delivery in certain customer accounts.
  • Typically requires BSCS or BSEE or equivalent plus 8-10 years-related experience
  • .Experience in customer support, knowledge of inter-networking technologies and the competitive marketplace
  • .Should possess 2+ years-prior management experience.
  • Complete understanding of and experience in leading a team in applying all elements of Technical Consulting.Proven business and technical expertise and extensive customer service engineering experience.
  • Thorough understanding of networking technology and strong technical knowledge of company productsDemonstrates strategic skills
  • Excellent working relationships with other customer service organizations within Cisco and with appropriate business units. Ability to formulate and deliver complex presentations throughout Cisco and to customer technical departments.Demonstrated industry awareness.
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