Aftersales Manager in Lagos, Nigeria

at Hobark Group

Oil & Gas / Mining
Sales/Business Development
Minimum Qualification
Bachelor's Degree
Required Experience
10 - 15 years
Employment Type
Full Time
Male or Female
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Job Description

  Maintain standards of performance of the parts and service teams

  • Effectively lead the aftersales teams by coaching and performance managing the team
  • Recruit and select team members in line with organisational requirements.
  • Maintain a safe and healthy working environment, ensuring staff

-        Key responsibilities

  • Maintain customer service standards and ensure understanding and adherence to the requirements of customer satisfaction
  • Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, cost of sales).
  • Ensure effective stock control and warehouse management through regularly reviewing key operating controls (negative stock reports, margin and volume performance) in line with manufacturers’ standards
  • Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
  • Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted.
  • Ensure all Service processes meet H&S requirements and that they are implemented in a consistent manner.
  • Regularly communicate and interact with members of other departments to develop the business and Company’s ethos.
  • Initiate and propose new business opportunities

-        Submits aftersales reports

  • Creates a comprehensive monthly aftersales reporting system
  • Prepares reports by collecting, analysing, and summarising information and improving on any low performance
  • Escalates customer requests and complaints through a tracking system



Proficiency in engineering, operations management and change management techniques

-        Proficiency in coaching and training

-        Minimum of 10 Years’ Experience

-        An MBA will be an added advantage.





-        All Executive Committee members

-        Sales Department

-        Aftersales Department


-        Customers/Clients

Reports toManaging Director



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