The role of the Order Continuity Analyst is to maintain the quality of the Marketplace by ensuring that merchants fulfill orders received, and by enforcing policies to ensure high levels of quality and customer satisfaction.
Reporting Line Lead, Order Continuity
Duties & Responsibilities
Understand and constantly seek to improve the Marketplace order fulfillment process
Ensure orders are shipped by merchants less than 48hrs after an order is received
Ensure that merchants are actively fulfilling orders
Minimize the occurrence of fraud on the marketplace
Identify new ways and metrics to improve and maintain quality and customer satisfaction
Follow-through the order delivery process from the point an order is placed to the point the customer receives his/her order.
Push merchants and logistics partners to ensure customer satisfaction
Actively keep up to date on product, industry, technical and client issues
Actively share ideas and engage in brain storming sessions with colleagues to increase overall success of unit.
Actively share ideas with colleagues to increase overall success of business.