Analyst, Order Continuity in Lagos, Nigeria

Retail / Wholesales
Sales/Business Development
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female

Job Description

Job Description  

The role of the Order Continuity Analyst is to maintain the quality of the Marketplace by ensuring that merchants fulfill orders received, and by enforcing policies to ensure high levels of quality and customer satisfaction.

Reporting Line         Lead, Order Continuity

Duties & Responsibilities       

Understand and constantly seek to improve the Marketplace order fulfillment process

Ensure orders are shipped by merchants less than 48hrs after an order is received

Ensure that merchants are actively fulfilling orders

Minimize the occurrence of fraud on the marketplace

Identify new ways and metrics to improve and maintain quality and customer satisfaction

Follow-through the order delivery process from the point an order is placed to the point the customer receives his/her order.

Push merchants and logistics partners to ensure customer satisfaction

Actively keep up to date on product, industry, technical and client issues

Actively share ideas and engage in brain storming sessions with colleagues to increase overall success of unit.

Actively share ideas with colleagues to increase overall success of business.

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