Analyst, Process Improvement in Lagos, Nigeria

Retail / Wholesales
Sales/Business Development
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female

Job Description

Job Description:

The role of the Process Improvement Analyst is to proactively identify areas of improvement within the Marketplace team, and ensure that system and process operations are running optimally.

Reporting Line            Manager, Process Improvement

Duties & Responsibilities     

Act as liaison between the Marketplace teams and Konga tech teams

Act as the dashboard of the marketplace

Ensure that merchant and admin user experiences on the SellerHQ and front-end platforms are optimal

Continuously partner and communicate with the Marketplace teams and Help Desk Support teams on any system and process changes

Ensure that all changes to the user platforms are thoroughly tested prior to launch, and effectiveness is tracked post launch

 Identify, troubleshoot and log bug fixes and new feature requests with the tech teams

Understand and document all processes and policies for Marketplace subteams, and identify gaps and opportunities for optimization, and implement

Assist all marketplace teams with access to data and information

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