The role will be supporting users in a 24 hour helpdesk environment.
The successful candidate will report to the Application Support Team Leader, Providing first and second line, application and interface support to ensure the stable operation of our worldwide user base. This position would suit a candidate with support experience working in a large corporation who is looking to build on their knowledge and is eager to develop new skills.
•Taking calls from global recruiting systems users, resolving issues unless escalation is required.
•Maintaining user access to recruiting systems globally as per standard procedures
•Ensuring desktop settings are correct as per standard systems requirements specifications
•Escalating Desktop Issues to Global IT helpdesk
•Escalating Application issues to the Application owner.
•Identifying causes of application errors using methodical troubleshooting techniques. Documenting all issues. Resolving systems issues and resetting passwords.
•Communicating with users in a timely manner to strict SLA’s.
•Determining that the correct application processes are being followed by users - Referring users to training and development team where appropriate.
•Documenting and reporting system bugs to team leader.
•Experience working with Windows 7 or Windows XP Operating systems.
• Experience of working in a Corporate IT Helpdesk (or) experience in supporting a web-based application (ideally Java or c++ based) or a bespoke application connected to a SQL database.