In this role, you will:
Be part of the BI Operations team – a single point of contact of P&G users for issues and requests relating to the applications that they use. The candidate will undergo a series of on-boarding trainings both for team processes and application business and technical matters. As a BI Operations specialist, the main responsibility is to manage these concerns. The specialist is expected to receive calls in any media such as phone, chat, and email. Provide initial assessment, log a ticket, provide resolution as necessary, and monitor its progress until issue/request closure.
Graduate of any Computer related Course (No Engineering courses)
Ability to communicate self and ideas clearly
Ability to analyze processes for areas for improvement
Good to have SQL and UNIX background
Good leadership skills
A team player
Interest in learning more about the IT industry, IT Certifications and the overall business
Candidate must be open to working in shifting schedules. For candidates who will be assigned to the Midshift or Nightshift, a highly competitive Shift Premium will be paid on top of the Monthly Salary.
Candidates must be open to working in Taguig City, Metro Manila, Philippines.