Managing a team, the Area Manager is responsible for implementing effective and consistent customer care practices through the region and acting as role model and customer care champion.
Specific responsibilities include:
Delivering the customer care action plans in line with annual departmental plans and objectives.
Leading, managing and guiding Customer Service staff, ensuring they are driving customer service objectives within their area of responsibility.
Developing Customer Service staff to enhance skills/competencies and to assign performance objectives.
Collecting, maintaining and reporting information about competitors, the competitive marketplace and other topics useful to current and future business planning.
Ensuring all resources are focused on appropriate priorities to maximise positive impact and initiates action to reallocate when necessary.
Significant experience working within customer care including line management of staff.
Strong planning and organising skills and the ability to priortise regional workload to ensure plans are executed.
Strong communication skills with both English and Arabic language skills.