Assistant Front Office Manager in Lagos, Nigeria

at LILYGATE

Industry
Hospitality/Leisure
Specialization
Project Management
Minimum Qualification
HND
Required Experience
1 - 3 years
Employment Type
Full Time
Gender
Male or Female

Job Description

Job Summary
  • Directly supervises all front office personnel and ensures proper completion of all front office duties.
  • Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department.
  • Assist Front Office Manager in supervising daily front desk activities according to the established guidelines.
  • Prioritize and delegate daily work responsibilities to front desk staff.
  • Train and guide front desk staffs to provide quality customer services.
  • Manage staffing schedules, shift changes, payrolls, and labor costs.
  • Resolve guest issues and enquiries to ensure guest satisfaction.
  • Schedule front desk meeting to identify and resolve operational issues, accounting variances, and housekeeping discrepancies.
  • Develop and implement strategies for bell desk, front office and parking.
  • Ensure that facility is maintained clean, neat, safe and secure.
  • Ensure that employees are properly groomed and dressed.
  • Identify process improvement to achieve financial and service goals.
  • Plan shift schedule and duties based on business forecast.
  • Supervise the billing and cash processes to ensure compliance with company standards.
  • Provide feedback to the team members on their performances and improvements.
  • Assist in preparing yearly operating budgets, capital expenditure and manpower budgets.
  • Monitor and control expenses within the allotted budget.
  • Must be able to read, speak, write, and understand the primary language used in the workplace.
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