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Assistant manager Service
An assistant manager sets the standard for stellar customer service, and this includes taking care of unhappy customers. When complaints come in, the assistant manager must handle them in ways that satisfy the customers while still keeping the company's bottom line and reputation in good standing. Often this means taking responsibility for problems that may not be the assistant manager's fault or putting aside negative feelings to appease customers.
Scheduling and Payroll
Assistant managers typically take on the role of scheduling employees and making sure they get paid for the hours they worked. The assistant manager has to make sure the correct amount of employees are scheduled for each shift. She also must consider individual employee limitations, how employees interact with one another, and specific scheduling requests. When multiple employees ask for the same day off, but only one request can be honored, she must decide which request to honor and how to explain that decision to those involved. At the end of a pay period, the assistant manager must double check the hours each employees worked versus the hours scheduled and submit a verified payroll report to the manager or payroll department to make sure everyone is paid on time.
When an employee doesn't show up for work, it's the assistant manager's job to find a replacement and, if no replacement can be found, take over the shift himself. If the business is extremely busy, the assistant manager must stay late to help. When there's a problem, an assistant manager can't leave until it's solved. An assistant manager must be ready to fill in at any given moment to keep things running smoothly. Assistant managers generally are salaried employees and are expected to fill in or work longer hours without receiving extra pay.
Assistant managers in clothing stores are constantly on their feet, maintaining an organized and straightened store while helping customers as needed. They meticulously arrange clothing, coordinate product displays and accept incoming deliveries. Managers may even have assistants create the store schedule or assign various shifts and make changes as needed.
UNIVERSITY DEGREE COURSE
Hiring and Firing
As an assistant manager, you have a level of responsibility when it comes to hiring new employees. In certain cases, you'll do all of the hiring. In other cases, you'll narrow down the pool of applicants, choosing only a few to move on to interviews with the manager. If you hire someone who turns out to be a dud, you may face consequences. You also are likely to be the one who fires the dud and any other employees who aren't performing well.