Assistant Store Clerk in Lagos, Nigeria

at MAVAS NIGERIA LIMITED

Industry
Sales / Marketing
Specialization
Manufacturing / Production
Minimum Qualification
OND
Required Experience
Entry Level
Employment Type
Full Time
Gender
Female

Job Description

JOB DUTIES AND RESPONSIBILITIES:
=Supervise the day-to-day task assignment and manage performance of Customer Service Associates. This includes recruiting, hiring, training, coaching, managing performance, and administering progressive discipline.
=Oversee the completion of duties by hourly store management associates.
=Ensure proper training and training compliance of all hourly associates.
=Ensure creation of the store’s weekly schedule, while working within labor guidelines and meeting target.
=Oversee cash management procedures. Monitor and analyze reports relating to Loss Prevention and reports trends to the General Manager.
=Responsible for obtaining designated competitors’ fuel prices, accurately entering this information within the required time frame and updating prices when required.
=Respond in a timely manner to any product recall and follow established processes.
=Ensure accurate stock levels by performing precise cycle counts and monitoring ordering of product and supplies with a computer and/or handheld device. Review the results on the store’s computer and/or handheld device and make the necessary changes. Prepare action plans to address off standard items.
=Control inventory level by checking in all external vendors (by using a handheld device) and ensuring the delivery is accurate. Keep open line of communication with vendors to ensure the store’s needs are met.
=Analyse income statement and utilize reports to ensure profitability.
=Ensure execution of established security, quality and store operations policies, procedures and practices listed in training materials and other publications.
=Manage all safety programs and ensure proper execution and compliance. Report and document all customer and associate incidences in the appropriate time frame.
=Analyse results and trends from audits (internal and external) and take the appropriate action to resolve/address sensitive issues.
=Ensure the 24/7 execution of all plan programs and processes.
=Communicate with store manager regarding customer service issues and concerns.
=Ensure a pleasant shopping experience for all customers, respond to customer complaints or inquiries and solicit customer feedback and input.

Responsibilities

JOB DUTIES AND RESPONSIBILITIES:
=Supervise the day-to-day task assignment and manage performance of Customer Service Associates. This includes recruiting, hiring, training, coaching, managing performance, and administering progressive discipline.
=Oversee the completion of duties by hourly store management associates.
=Ensure proper training and training compliance of all hourly associates.
=Ensure creation of the store’s weekly schedule, while working within labor guidelines and meeting target.
=Oversee cash management procedures. Monitor and analyze reports relating to Loss Prevention and reports trends to the General Manager.
=Responsible for obtaining designated competitors’ fuel prices, accurately entering this information within the required time frame and updating prices when required.
=Respond in a timely manner to any product recall and follow established processes.
=Ensure accurate stock levels by performing precise cycle counts and monitoring ordering of product and supplies with a computer and/or handheld device. Review the results on the store’s computer and/or handheld device and make the necessary changes. Prepare action plans to address off standard items.
=Control inventory level by checking in all external vendors (by using a handheld device) and ensuring the delivery is accurate. Keep open line of communication with vendors to ensure the store’s needs are met.
=Analyse income statement and utilize reports to ensure profitability.
=Ensure execution of established security, quality and store operations policies, procedures and practices listed in training materials and other publications.
=Manage all safety programs and ensure proper execution and compliance. Report and document all customer and associate incidences in the appropriate time frame.
=Analyse results and trends from audits (internal and external) and take the appropriate action to resolve/address sensitive issues.
=Ensure the 24/7 execution of all plan programs and processes.
=Communicate with store manager regarding customer service issues and concerns.
=Ensure a pleasant shopping experience for all customers, respond to customer complaints or inquiries and solicit customer feedback and input.

Requirements

QUALIFICATION:
A minimum of OND/HND/Bsc managerial capacity or in other related field, a professional body certification will serve as added advantage with working experience.

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