Assistant Training Manager (Arabic Speaking) | Marks & Spencer, Regional HO in Dubayy [Dubai], United Arab Emirates

at Al Futtaim

Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female
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Job Description

We are looking for an Assistant Training Manager to design, develop and deliver training material and programs to retail teams in oder to develop product knowledge and skills to achieve commercial objectives and relevant customer satisfaction scores. 

Reporting to the Regional Learning and Development Manager you will be responsible for the following:

Gather training requirements specific to store to drive commercial targets and customer satisfaction scores in line with commercial calendar incoordination with Operations Team and finalizes with L&D Manager

Develop training material and program that is easy to implement in stores by leveraging M&S International and AFTC resources.

Pilot any material and program before wider implementation, rectifies the final format  and gets approval from Operations Management before implementation

Prepare budgetary requirements for the programs developed

Plans delivery and execution of training programs with Operations Team

Compile in-store training hours, and  ensure training records are updated and available

Develop relations with M&S international training resources to leverage existing material and programs

Act as an ambassador for Al Futtaim and Marks & Spencer and represent both brands in line with define brand /corporate values



Bachelor’s Degree 

Minimum 3 years of experience in Training/ Learning & Development role

Excellent written & verbal skills in English & Arabic

Strong Presentation & Training Skills

Knowledge of MS Office applications

Knowledge of adult learning psychology

Flexibility to travel and deliver trainings in various locations

Ability to create a positive group climate and adjust to participants learning

Thoroughness & Attention to Detail

Leadership Skills and Strategic Thinking

Good Planning & Organisational Capabilities

An Energetic & Self-Motivated



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