Online and real time monitoring of the ATM: using putty/sparrow. The real time statuses of all ATMs are monitored and abnormalities (OFFL, CLS) are investigated and resolved. The ATM custodians in the branches are informed of such abnormalities and the responsibility is on them to resolve the issues.
Work with other business units Global Sourcing, TECH, Marketing and PMO for better service delivery. Work with GS on issues relating to vendor management & requisitions, IT on issues on ATM link connectivity (network link & hardware failures), Marketing on issues relating to branding and PMO on issues as regards new projects, structures etc.
Coordinate activities of the ATM custodian to achieve maximum uptime e.g. fast tracking end to end resolution on ATM and the peripherals issue e.g. receipt rolls, Journal rolls, UPS.
Handle all administrative requisitions and documentations in the unit. e.g. raising RMS, E procurements etc. The RMS and E procurements are links available on the i-connect page.
Work with CRES, PMO, Global Sourcing, Technology on new projects e.g. ATM installation, ATM redeployment etc.
Responsible for organizing the weekly Distribution meeting (Every Friday) E.g. requesting for conference call facility details from TECH, send invites for meetings and take minutes during the meetings and share with all stake holders
Ensure timely and accurate report and MIS on the following:
a) Daily ATM Reporting
b) The ATM uptime Monthly Report
c) The CBN ATM Report
d) ATM MIS Report
e) ATM KRI Report
Work closely with the local Technology and Operations, Procurement and Finance teams in order to deliver products seamlessly and within specified timelines.
Work closely with the Group Remote team and the cluster teams to understand best practices and implement them in the cluster.
Maintain a good working relationship with our vendor partners to enable improved service levels and deliverables.
•B.Sc from any recognised University
•Knowledge of Microsoft office.
•A good knowledge of the bank’s products, services and policies.
•Good service skills/etiquette/personal presentation
•Good knowledge of bank cash related policies