Bancassurance Insurance Claims Officer in Nairobi Municipality, Kenya

Banking / Financial Services
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female

Job Description

Reporting to the underwriting & claims manager, the role holder will be responsible for the day to day management of the claims function.


Key Responsibilities

Management of day to day Claims Operations

Working with Underwriters, clients, branch Insurance teams and other Third party providers to ensure strict adherence to set guidelines and TAT on Claims processing and settlement

Ensure timely submission of claim documents and other requisite documents to insurers

Ensuring premium is collected as per the laid down procedures on all claims being processed by underwriters

Provide technical guidance and claims management support including regular updates to Branch Insurance Teams

Continuously offer information and recommendations to the Claims and Underwriting Manager on process flaws that need to be reviewed to improve efficiency

Keep management updated on relevant issues arising in claims management that could impact the business


A Business related university degree from a recognized institution

AIIK Diploma or good progress towards attainment of ACII Professional Qualification

At least 4 years’ experience in the management of motor and non-motor claims in the insurance industry preferably within an insurance intermediary or Bancassurance

Experience in the financial services sector will be an added advantage.

Mature team player with good interpersonal skills

Good planning and organization skills with the ability to deliver effectively under strict deadlines

Excellent customer service skills

Proficient in the use of Microsoft office and insurance related systems

Excellent Communication and report writing skills

Strong negotiation and problem solving skills

Accuracy and attention to detail

A calm and assertive manner when dealing with complaints

Strong influencing skills, with an ability to develop working relationships with a wide range of internal and external partners

High integrity and ability to handle client information with utmost confidentiality


The above position is a demanding role which the bank will provide a competitive package for the successful candidate.

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