Reporting to the underwriting & claims manager, the role holder will be responsible for the day to day management of the claims function.
Management of day to day Claims Operations
Working with Underwriters, clients, branch Insurance teams and other Third party providers to ensure strict adherence to set guidelines and TAT on Claims processing and settlement
Ensure timely submission of claim documents and other requisite documents to insurers
Ensuring premium is collected as per the laid down procedures on all claims being processed by underwriters
Provide technical guidance and claims management support including regular updates to Branch Insurance Teams
Continuously offer information and recommendations to the Claims and Underwriting Manager on process flaws that need to be reviewed to improve efficiency
Keep management updated on relevant issues arising in claims management that could impact the business
A Business related university degree from a recognized institution
AIIK Diploma or good progress towards attainment of ACII Professional Qualification
At least 4 years’ experience in the management of motor and non-motor claims in the insurance industry preferably within an insurance intermediary or Bancassurance
Experience in the financial services sector will be an added advantage.
Mature team player with good interpersonal skills
Good planning and organization skills with the ability to deliver effectively under strict deadlines
Excellent customer service skills
Proficient in the use of Microsoft office and insurance related systems
Excellent Communication and report writing skills
Strong negotiation and problem solving skills
Accuracy and attention to detail
A calm and assertive manner when dealing with complaints
Strong influencing skills, with an ability to develop working relationships with a wide range of internal and external partners
High integrity and ability to handle client information with utmost confidentiality
The above position is a demanding role which the bank will provide a competitive package for the successful candidate.