A Banking Consultant supports a Relationship Manager in managing and owning relationships with clients which leads to establishing an intimate knowledge of their needs. A BC is required to provide proactive, value adding support services to the unit, increasing efficiency and cutting transaction process times. Being a BC is largely a support role and hence it is crucial that all client mandates, transactions and queries are dealt with promptly and efficiently.
It is important that BCs liaise with other banking units to process and handle client transactions to ensure that the most appropriate financial solutions for the clients are proffered.
Essential Functions/Key Responsibilities
1. Knowledge and understanding of the back office sales and service support processes and procedures to facilitate quick turnaround times for clients.
2. Motivate and prepare financial loan applications for credit, taking into account the risk implications of client businesses, as per credit requirements.
3. Ensure that all account opening documentation is in place for all accounts and that KYC (Know Your Client) requirements are strictly adhered to.
4. Maintain strong interdepartmental relationships with relevant units and follow up on transaction processing to ensure customer instructions are attended to promptly and efficiently.
5. Provide a responsive service to clients in the portfolio to ensure that queries, problems and transactional banking requests are attended to quickly and efficiently even in the absence of the relationship manager.
6. Processing of unit reports, ensuring the proper filing and documentation of client data and the efficient dispatch of client correspondence.
7. Ensuring that all documentation is prepared accurately, on time and signed off in compliance with policy, legislative and or credit requirements.
8. Managing work volumes, dealing diplomatically with challenging clients and relationships with other departments.
9. Resolving service related problems with branches and customer service centres on behalf of clients.
10. Ensure that maturities are monitored and advices and cheques are sent out on time.
Required Skills and Qualifications
A 1st degree is essential and a 2nd degree or a professional qualification in a related area will provide a sound foundation upon which job experience can be built.
A banking consultant should ideally have 2 -3 years of retail banking experience in an operations or customer care role.
Professional Demeanour (language, written, dress, attitude etc)
Excellent communication and interpersonal skills eliability
Integrity & Honesty
Excellent written, verbal, presentation skills.
Strong organizational and time management skills.
Good numerical ability
Ability to work independently with limited direct supervision
Problem solving skillsv Ability to work under pressure