Billing Functional SME in Lagos, Nigeria

at IBM

Computer Software
Marketing and Advertising
Minimum Qualification
Bachelor's Degree
Required Experience
5 - 7 years
Employment Type
Full Time
Male or Female
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Job Description

A business analyst works as a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems. The business analyst understands business problems and opportunities in the context of the requirements and recommends solutions that enable the organization to achieve its goals.


Key Job responsibilities
Excellent technical writing skills and ability to peer review technical documents for grammar, content and style of writing.
Demonstrated ability to document business processes and write detailed functional requirements.
Ability to work under tight time frames.
Good organizational skills.
Capability to handle sensitive and complex issues with discretion and good judgment
Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and work flow analysis.
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
Drive and challenge business units on their assumptions of how they will successfully execute their plans
Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
Critical skills include: communication & international skills, analytical skills, project management, business expertise



  • Bachelor's Degree
  • At least 5 years experience in Analytical skills
  • At least 5 years experience in project management
  • At least 5 years experience in business expertise
  • English: Fluent


  • Master's Degree
  • At least 7 years experience in Analytical skills
  • At least 7 years experience in project management
  • At least 7 years experience in business expertise
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