Billing MIS Lead - Billing Operations in Lagos, Nigeria

at Spectranet

Information Services
Information Technology and Services
Minimum Qualification
Required Experience
5 - 7 years
Employment Type
Full Time
Male or Female
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Job Description

Job Descriptions

  • He/she should have good knowledge in Telecom domain Architecture
  • Work on development and software industry.
  • Automate reports as and when requirements received from business.
  • Good Understanding of 4G ISP and Telecom operator business flow.
  • Own and manage incidents from initial reporting until resolution, ensuring SLA targets are achieved
  • Responsible for troubleshooting, and support of Internal and external customers.
  • Plan Configurations, Housekeeping and testing.
  • Update our ticketing system at required intervals with quality information, following operational guidelines.
  • Proactively track and make escalations as appropriate .
  • Engage other groups as required to ensure speedy resolution of Incidents and requirement.
  • Produce the handover document at the end of each MIS, ensuring that all relevant information is included and update is of a high quality
  • Manage appropriate communication to achieve excellence service experience during the operations handling
  • Identify repeated problems and contribute in trouble shooting guides


  • Strong Knowledge and hands-on experience on Unix scripting and My SQL .
  • Should be able to proactively identify,develop and automate the requirement .
  • Strong Analytical and learning skill. Should be able to map the requirement against the system flow.
  • Should be able to produce functional documents of MIS.
  • Candidates must possess a minimum of 4 to 8 years relevant experience in the billing environment, with added advantage in the telecommunications sector.
  • Graduate / Post Graduate.
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