Branch Manager, Cumbernauld in Scotland, United Kingdom


Manufacturing / Production
Minimum Qualification
Bachelor's Degree
Required Experience
7 - 10 years
Employment Type
Full Time
Male or Female
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Job Description

· Manages all operations of service centre including service staff and supervisors; resolves most complex business problems for those on the team 

· Provides employees timely and constructive performance feedback; develops employees and provides opportunities that enhance employee career growth 

· Leads continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals 

· Regularly reviews key performance indicators for service operations and addresses issues and opportunities 

· Ensures the volume of work produced meets company standards and ensures customer satisfaction 

· Identifies trends and initiates changes/improvements necessary to achieve goals and objectives while ensuring customer needs are met without interruption to service levels 

· Established positive and professional working relationships with key customers 

· Establishes goals and targets for the service centre; measures, reviews and maintains superior customer satisfaction levels 


  • Significant level of relevant experience, including supervisory experience, required.
  • P&L & reporting experience required
  • Diesel grounding desirable
  • Ability to travel meeting customers / issue resolution thus 20-30% travel
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