Branch Manager in Abu Zaby [Abu Dhabi], United Arab Emirates

at Standard Chartered Bank

Banking / Financial Services
Banking / Finance / Insurance
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female

Job Description

Job Description   •To position the branch as an effective retail sales and service outlet by providing superior customer focused service, increase the customer base and meet the branch asset and liability targets . 
•Overall control of cash at the branch. Including in ATM & ATM functionality


Key Roles & Responsibilities   Financial 
•To achieve set targets in terms of building assets and liabilities of the branch. 
•To increase the customer base of the branch. 

Money Laundry 
•Complying with the grope & local money laundry standards & policies including reporting suspicious transactions 
•Complying & adhering to the KYC requirements and AML guidelines 

•Should comply with Group Code of Conduct 

Service Quality 
•To provide high quality service to Priority and Personal Banking customers 
•To achieve set targets in terms of service standards for customer transactions. 

Security & Administration 
•To provide high quality service to Priority and personal banking customers 
•To achieve set targets in terms of service standards for customers transactions 

•To control teller limits 
•Atm dual control key to be held 
•Monthly cash checks to be carried out 
•Ensure reconciliation is up to date 
•Ensure ATM balancing is done and CSA transactions are under control 
•Ensure good cash management 
•Responsible for the teller and all cash areas in the ranch including security , shortage, etc 
•To meet transaction processing standards 
•To ensure the branch gets an audit rating of at least “2” 

•To implement, comply and adhere with KCSA checks and other group controls. 
•To maintain the branch premises 
•To ensure proper branch security 
•Ensure proper signage in place 

•To capitalise on cross-sell opportunities 
•To achieve set targets in terms of potential customer and follow-up with the phone calls 
•To help and organise sales promotions ( presentations , seminars, exhibitions etc ) in coordination with other BSSM and sales 
•To minimize mis- selling complaints 

Human Resources 
•Have open channels of communications with staff. 
•Maintain high levels of motivation amongst staff. 
•Organise training for staff based on training gaps identified. 
•Handle career planning and professional performance management.


Qualifications & Skills   • Third level education preferred. 
• Ability to converse in both Arabic and English. 
• Teamleader skills, with the ability to motivate team players. 
• Skills in the following areas are also preferred: 
• Credit Risk Analysis. 
• Customer Relationship Management. 
• Data Conversion & Reporting. 
• Legal & Regulatory Knowledge. 
• Market/Competitor Knowledge. 
• Product Knowledge. 
• Risk Management. 
• Sales Skills
  Apply Now

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