Branch Operations Manager in Abuja, Nigeria

at Standard Chartered Bank

Banking / Financial Services
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female
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Job Description

• Formulating, implementing, managing and coordinating processes / operations in branch to maximise operational health and continued branch stability in an efficient operation where risks are well controlled.
• Create, develop and manage Branch’s based service delivery channels e.g. Cash Sites, card based products, etc and ensure their optimal contribution to banks profitability.
• To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.
Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit


Branch Operations & Support
• Responsible with Branch Manager for the setting of branch operations objectives, performing their respective appraisals as well as their training / development.
• Responsible for achieving the satisfactory grades in branch audits.
• Responsible for the provision of support, advice and guidance to the branch network regarding all areas of operations.
• Responsible for overall maintenance of the Branch assets & Custodian of Key register
• Dual custodian for Branch vault
• Ensure the reconciliation and control of the various branch suspense accounts and that outstanding are well managed.
• Responsible for supervising the ATM custodian and ensuring proper reconciliation of ATM related accounts.
• Monitor Frauds & forgeries in the region and recommend / implement appropriate actions to minimize occurrence of the same.
• Manage/control the activities of your direct reports & ensure that they are consistently appraised, motivated & performance is optimized.
• Account Opening/Static data processing and control
• Responsible for implementing, & managing automated distribution channels in Branches e.g. card based services, ATM’s
ensuring associated projects comply with group requirements on controls.
• Responsible for monitoring & controlling branch costs
• Responsible for Finance process re-engineering (reimbursement by H/O)

Operational Risk Policy
• Ensures all Branch operation practices comply with risk and compliance procedures & processes.
• Responsible for identifying and escalating areas of risk / loss and or system inefficiencies typically NOT covered by ORP documentation to UORM and wherever possible finding solutions to the aforementioned risks.
• Ensure completion of all Leading Key Risk Indicators/ KRI’s / KCSA issues relating to the branch.
• To assist UORM in developing and updating of procedures, controls and monitoring plans for Operational Risk Management
• Act as OR Coordinator for the section
• To adhere to the agreed KCSA plans and approach
• Responsible for consolidation & submission of all Branch Operational Risk documentation to UORM.
• To maintain proper record keeping on all KCSA related activities
• Initiate and coordinate efforts in implementing new regulatory and internal policy requirements
• Responsible for ensuring the quality of ongoing monitoring and issue resolution
• Conduct the relevant risk training for the line staff.
• Act as business partner to provide OR advise on new business products and initiatives.
• Responsible for developing the relevant control measures and monitoring plans
• To identify and report all weaknesses inherent in the standard controls
• To maintain independence in the conduct of KCSA, i.e. not selecting and reviewing sample of self-performed transactions

Operational Risk Monitoring
• Ensures all Branch transactions comply with internal and external policy and regulations-responsible for reviewing the following reports:
• System ID Control Report
• Daily EOD Snapshot Report
• Branch Gateway Error Log – unprocessed transactions

Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to:
“Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to
Ensure your staff are trained in combating money laundering

Branches Stability
• Branch Clean up: Creation, generation & analysis of management reports on operational/risk issues.
• Create & implement processes/policies which will ensure that on-going operations are in order and which will result in superior delivery of services.


• Minimum university degree or equivalent with branch banking operations experience.
• High analytical and problem solving ability gained through professional & practical experience.
• Ability to work in a turbulent and un-predictable environment where responding and managing change is essential.
• Sound leadership, decision making and management abilities.
• Project management skills ranging from project planning to implementation.

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