Partners with IT and assigned business line(s) to assess, research, analyze and document business and systems needs in order to meet business requirements and resolve business issues by recommending business solutions that meet sponsor/stakeholder needs.
Context: Small to large development, enhancement, or maintenance projects, with responsibilities across multiple projects for multiple sponsor groups.
All responsibilities carried out in accordance with Code of Conduct, RBC Values and Guiding Principles ensuring adherence to Privacy principles.
Business Analysis & Consulting
Provides consulting services to business partners on new initiatives (small to large of varying complexity).
Develops proposals for small to medium projects and has input on proposals for large projects.
Leads detailed requirement phases identifying, tracking, escalating and/or resolving business systems issues.
Assess research, analyze and document sponsor/stakeholder needs in accordance with PMF deliverables utilizing standard documentation templates. Identifies, reports, tracks and resolves business systems issues.
Recommends business solutions that satisfy sponsor/stakeholder needs continually exploring and assessing options for value-add for clients.
Together with Project Manager and BPM Manager, determines best approach to development of BPM solutions to meet business requirements and project objectives.
Ensures adequate end user documentation, training and post-implementation support.
Contributes to successful project completion within budget and on time by identifying risks and developing/recommending mitigation strategies.
Planning & Testing
Develops detailed plans and accurate estimates for completion of Requirements and Analysis phases of projects
Develops test plans and executes testing including leading the functional and user testing by facilitating participation of appropriate staff in project completion.
Relationships & Communication
Effectively communicate and build strong working relationship with team members (onshore/offshore), stakeholders and business partners using a variety of techniques and collaboration from initiation to close.
Facilitate small to large meetings and conducts information gathering sessions (e.g. JAD).
Prepare and deliver presentations to business partners and senior management, selecting the appropriate approach based on the audience.
Resolve conflicts/issues of medium complexity and escalate as appropriate
Behavioural Competencies (in order of importance to this position)
Teamwork & Cooperation
Dealing with Ambiguity
Dealing with Change
Knowledge Areas (Proficiency in all areas required)
Requirements & Analysis methods: interviewing, business process modeling, business object modeling, user interface design, data specification
Requirement methodologies: Use Cases; familiarity with methodology of Object Orientation, AGILE, Unified Modeling Language, iterative methodologies like RUP and traditional waterfall approach
Cost/Benefit Analysis & alternatives identification
Written & verbal communication Skills
Conflicts and issues resolution and escalation
Capital Markets business products, processes, and organization.
External factors affecting Capital Markets business
Functions supporting Capital Markets business – Operations, Risk, Finance.
MS Office especially Project, Visio, Excel, Word
CM IT Standards – PMF, SDLC, AGILE
Education/Experience (to enter position)
BA / BSc minimum 2:1