Job Vacancy at a Confidential Company
- Food Services
- Marketing / Advertising / Branding
- Minimum Qualification
- Bachelor's Degree
- Required Experience
- 3 - 5 years
- Employment Type
- Full Time
- Male or Female
JOB SUMMARY Responsible for the proper and profitable running of the restaurant in line with the Company’s Standard of Operations (SOP) and working with the Head Chef to achieve the set budget for the restaurant.
Monitors and manages the customer’s dining experience, ensuring a fluent service experience and zero customer service defects. Where there are service defects, respond to customer complaints in a timely manner and take appropriate actions to solve the problem and turn dissatisfied customers into return customers. Ensures that consumable and non-consumable goods are ordered, correctly stored and issued to the various departments. Ensures maximum security in all areas under your control. Be fully conversant with all statutory requirements regarding restaurant operations, including special licenses, are up to date at all times. Responsible for management of inventory at the restaurant to eliminate losses, waste and stock-outs. Ensures that regular stocktakes are conducted and that stock of materials required for production andservice are secure and available at all times. Prepares and submits on therequired format all information necessary for budgeting purposes, on time andaccurately. Ensures that an effective tablereservation system, when required, is in operation. To be fully aware of trends inthe industry and make suggestions for improvement of the restaurant operation. To carry out or ensures thatregular On-the-Job Training for restaurant crew is carried out to acceptablestandards. Ensures that staffing levelsare correct and to agreed standards and are not exceeded without priorconsultation. Ensures that company andstatutory hygiene standards are maintained in all areas. Ensures that the causes ofstaff grievances are investigated and the appropriate action taken. Ensures that profit margins aremaintained, agreed costs are not exceeded through effective control systems. Ensures that the restaurant isclean and well maintained. Ensures that waiters are alwayscorrectly and smartly dressed, that they offer professional and courteousservice to their customers. Ensures that bar is clean andstocked with the stipulated requirements. Ensures that barmen are welltrained, correctly and smartly dressed and serve their customers in aprofessional and friendly manner. Ensures that fire andevacuation drills are held regularly. Manages/oversees the proper andprofitable running of the Restaurant in line with the Company’s Standard ofOperations (SOPs). Develops initiatives to buildsales, profitability & guest counts. Safeguards and manages companyassets Ensures monthly safety meetingsare conducted & recommendations are acted upon as appropriate. Liaiseswith relevant government agents/agencies on behalf of the company.
Bachelors degree or equivalent in any Hotel & Catering, Food Science, Hospitality and/or Tourism Management or any other related discipline MBA or other post-graduate business qualification will be an added advantage Knowledge about the food industry Experience in managing a restaurant or chain of restaurants Passion for the food service and/or hospitality industry Excellent interpersonal and professional communication skills Strong negotiation skills Aggressive selling posture Strong customer and relationship building and management skills Excellent writing skills – The confidence to communicate effectively and persuasively in writing. Excellent presentation skills A minimum of five (5) years post-graduate work experience in a high profile, high traffic international standard table service restaurant or food and beverage operation of a five star hotel. Ideal candidate should have spent the last three (3) years in a management position in such company