Business Development Executive, Priority in Lagos, Nigeria

at Standard Chartered Bank

Industry
Banking / Financial Services
Specialization
Sales/Business Development
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Part-Time
Gender
Male or Female
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Job Description

Job ID: 509387
Location: Lagos, Nigeria
Job Function: Retail Banking
Regular/Temporary: Permanent
Full/Part Time: Part time
    
Job Purpose
Onboard NTB Priority Clients:

  • Onboard NTB potential clients with multiple product needs (e.g. Wealth Management, Wealth Management OD, Mortgage)
  • Engage NTB clients via leads sourced from sources like agency, alliances and owners of our Supplier & Buyer ecosystem
  • Ensures that the applications meet the required standard.
  • Ensure the anomalies / errors / omissions are attended to before submitting the application to BOO Centre/Credit for further review / processing.

Key Roles and Responsibilities
A.) Business Development:

1.) Prepare & set up (remote):

  • Receive leads from leads management system - NTB from Alliances, Agency or Priority Centre
  • Conduct research and preparation on client lead and prepare Bank’s proposition
  • Prepare all documents (digital) required for account opening and pre-fill forms where possible

2.) Sources of Leads:
 

  • Owners of CC and BC companies and top management staff of C&IC Companies
  • Introducers
  • Paid referrals
  • Alliances

3.) Call/meet, deep sell (in person):

  • Call or meet in person
  • Listen and determine further needs
  • Communicate the proposition
  • Acquire clients with anchor products
  • Set up KYC needs with KYC centre
  • Educate and conduct initial set up for online, ATMs, Client Centre, and Branch

4.) NTB: On-board, Activate and pass on (remote):

  • On-board, activate as per the 100 day plan
  • Prepare and pass on Client into interacting with the Bank via Online, Client Centre and Branch
  • Ask for referrals

5.) Policies and Guidelines: 
Report:
 

  • To be familiar and comply with all relevant Group policies and local regulations in relation to all products.
  • Ensure that all anti-money laundering / Know Your Customer (KYC) and Customer Due Diligence (CDD) guidelines are adhered to.

B.) Anti Money Laundering / KYC / CDD: 
Remain alert to the risk of money laundering and assist in the Bank’s effort in combating it by adhering to the key principles in relation to:
 

  • Identifying your customer,
  • Knowing your customer,
  • Reporting suspicions,
  • Safeguarding records and
  • Not disclosing suspicions to customers.

C.) Group Compliance Performance Objectives:

  • Adherence to laws and regulations, internal risks and compliance policies and Group Code of Conduct
  • Completion of all mandatory risk and compliance training including e-learning within stated timeframes.
  • Proactive identification of risks and concerns, including escalation to all relevant stakeholders
  • Timely mitigation of risks and resolution of issues including collaboration with all relevant stakeholder functions, and establishment of effective controls.

D.) Project:

  • To participate and contribute to the upcoming projects of the Department to ensure timely and smooth implementation

Key Relationships (Internal & External)
Internal:

  • Senior Relationship Managers, RMs and peers in Retail Clients
  • Senior Managers, SBIM, BOMs and BOOs of all levels in the Business Units.
  • Branches
  • Credit
  • Wealth Management team
  • Group Internal Audit

External:
 

  • Clients

Contribute to:

  • The overall success of Retail Banking Nigeria.

Qualifications and Skills
Know How and Experience:

  • Min of 2 years experience in Sales/acquisition/new business
  • Good working knowledge of the Bank’s operating system
  • Good communication and inter-personal skills.
  • Good working knowledge of the Bank's products and services.
  • Strong analytical skills & Product broadening
  • Understanding of Wealth Management and Retail products
  • Enhanced multi-product knowledge
  • Market and competition knowledge
  • Client engagement
  • Presentation and soft skills tailored to engaging
  • High Value clients
  • Closing deals
  • Communication skills
  • Negotiation and objection handling

Journey completion:

  • Understanding of Priority KYC/CDD principles.
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