Business Development Manager - Acquistion, Business Banking in Lagos, Nigeria

at Standard Chartered Bank

Banking / Financial Services
Sales/Business Development
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female
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Job Description

Job ID: 509390 
Job Function: Retail Banking
Regular/Temporary: Temporary
Full/Part Time: Full time

Key Roles and Responsibilities

  • Ensure that the Money Laundering requirements are followed as follows:
  • Take all reasonable steps to verify and identify our customers
  • Retain adequate records of identification, account opening and transactions
  • Make prompt reports of suspicious transactions using the right internal channels
  • Raise awareness of Money Laundering prevention by training all staff/attending training sessions
  • Ensure that complete CDD and AML process is applied when selling , and opening the accounts,

Onboard NTB Business Clients:

  • Onboard NTB potential clients with multiple product needs (e.g. BIL, BOD, Comm. Mort/LAP, TWC, Transaction Banking, High value CASA and/ or complex KYC processes)
  • Engage NTB clients via leads sourced from sources like Supplier & Buyer ecosystem, Alliances, Targeted lists and Branch catchment with full range of BC products; Also handle client-led requests via ATL/online pull
  • Ensures that the applications meet the required standard.
  • Perform Dectica AOC checks (where applicable) on applications submitted for review.
  • Ensure the anomalies / errors / omissions are attended to before submitting the application to Loan Centre for further review / processing.

Other Responsibilities

Business Development:
Provide leadership to the Business Clients Acquisition team to carry out the following responsibilities:

Prepare & set up:

  • Receive leads from leads management system - NTB from Ecosystem B2B Business Development (Buyers / Suppliers), BC Online/ BC Client Centre;
  • Conduct research and preparation on client lead, and prepare bank proposition
  • Prepare all documents (digital) required for account opening and pre-fill forms where possible

Sources of Leads:

  • Suppliers / Buyers ecosystem
  • Introducers
  • Paid referrals
  • Targeted Business lists (Paid databases, Events based lists, catchment specific lists)
  • ATL/ Online
  • Alliances

Call/meet, deep sell (in person):

  • Call or meet in person (ensure Business Banking Team joins if high value client)
  • Listen and determine further needs
  • Communicate the proposition
  • Acquire clients with anchor products
  • Set up KYC needs with KYC centre
  • Educate and conduct initial set up for online, ATMs, Client Centre, and Branch

NTB: On-board, Activate and pass on (remote):

  • On-board, activate as per the 90 day plan
  • Prepare and pass on Client into interacting with the bank via Online, Client Centre, Branch and possibly Business Banking Team if high value client
  • Ask for referrals

Policies and Guideline

  • To be familiar and comply with all relevant Group policies and local regulations in relation to all products.
  • Ensure that all anti-money laundering / Know Your Customer (KYC) and Customer Due Diligence (CDD) guidelines are adhered to.

Anti money Laudering / KYC / CDD
Remain alert to the risk of money laundering and assist in the Bank’s effort in combating it by adhering to the key principles in relation to:

  • Identifying your customer,
  • Knowing your customer,
  • Reporting suspicions,
  • Safeguarding records and
  • Not disclosing suspicions to customers.

Group Compliance Performance Objectives:

  • Adherence to laws and regulations, internal risks and compliance policies and Group Code of Conduct
  • Completion of all mandatory risk and compliance training including e-learning within stated timeframes
  • Proactive identification of risks and concerns, including escalation to all relevant stakeholders
  • Timely mitigation of risks and resolution of issues including collaboration with all relevant stakeholder functions, and establishment of effective controls.


  • To participate and contribute in the upcoming projects of the department to ensure timely and smooth implementation

Key Relationships

  • Senior Relationship Managers, RMs and peers in Retail Clients
  • Senior Managers, SBIM, BOMs and BOOs of all levels in the Business Units.
  • Branches
  • Group Internal Audit


  • Clients

Contributes to:

  • The overall success of Retail Banking Nigeria.

Qualifications and Skills
Know How and Experience:

  • Min of 5 years Sales experience in Business Banking/SME
  • Good working knowledge of the bank’s operating systems.
  • Good communication and inter-personal skills.
  • Good working knowledge of the Bank's products and services.
  • Good PC skills.

Product broadening:

  • Understanding of businesses and financials
  • Enhanced multi-product BC knowledge
  • Market and competition knowledge

Client engagement:

  • Presentation and soft skills tailored to engaging business owners
  • Closing deals
  • Communication and presentation skills
  • Negotiation and objection handling
  • Client training on digital solutions

Journey completion:

  • Understanding of BC KYC/CDD principles



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