Maintain customer relationships and ensure customer loyalty through excellent customer service;
Maintain regular and effective communication with clients via telephone, face-to-face and written communication
Maintain a current and accurate knowledge of competitor products, be able to highlight their disadvantages and promote relevant benefits;
Be able to demonstrate a full knowledge of all company products, relevant selling points and benefits;
Manage and maintain a sales pipeline and ensure all business development opportunities are followed through to conclusion;
To ensure efficient and effective operating standards for sales administration, planning and reporting systems;
Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales;
Develop strategic sales plans and strategies;
Identify and target influential people inside the client, customer and third party organisation and build relationships with them;
Present to and consult with management on business trends with a view to developing new services, products, and distribution channels;
Work with technical staff and other internal colleagues to meet client’s needs, concerns, and objectives;
Advise Managing Director of client feedback/comments relating to product content and pricing as well as company performance;
Develop and agree targets, pricing and margins along with the Managing Director and ensure they are met by team;
Track progress against targets on an ongoing basis and take necessary action with Managing Director to refocus efforts if targets are not being met;
Communicate new product developments to prospective clients;
Support mobilisation of new business with agreed handover to Operations;
Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends;
Represent the company on business development and sales-related projects and meetings;
Create client proposals, contracts and any further documentation, following the company’s procedure;
Maintain, develop and expand the company’s service portfolio range;
Keep abreast of all industry developments and being aware of and responsive to economic trends and government policies;
Maintain relationships with all product related partners and suppliers and identifying new potential partners/suppliers, as required;
Minimum of a Second Class Upper Bachelor’s Degree or its equivalent in Business Administration, Marketing or a technology related field.
Solid understanding and hands on experience of technology related to the VAS industry.
Strong knowledge of local industries, employers, and business market.
Awareness of current trends in the VAS industry.
Proven experience in developing account penetration and development strategies, and making sales.
Experience with managing teams to meet objectives.
Ability to call confidently on the highest-level decision makers in an organization.
Demonstrate success at working in a fast-paced, highly-competitive, deadline-oriented environment.
Self-motivated individual who exhibits a sense of urgency in all sales- and service-related activities.
Exceptional communication, presentation, follow-up, negotiation, and closing skills. The position requires a strong emphasis on the ability to listen and lead account teams.