Job Description

• Job Objectives To coordinate / direct the activities of IBEDC’s Business Hub (including undertakings and service centres) to drive financial and operational performance

Job Responsibilities

• Provides general oversight of the Business Hub
• Translates the organisation’s overall business performance goals into specific performance targets for the BH and outlines actions plans:
  • Defines KPIs and performance targets
  • Develops strategic marketing plans to meet specified revenue targets set by the organisation
• Ensures all new service connections are carried out according to IBEDC meter deployment strategy and approval procedures 
• Develops and maintains cordial, professional and mutually beneficial relations with customers by maintaining premier customer service
• Maintains customer satisfaction by driving initiatives to understand customer expectations and developing effective strategies to meet and exceed such expectation
• Ensures BH operations are in compliance with IBEDC’s policies
• Develops budgetary plans for BHs
• Prepares periodic BH operational reports for management
• Creates a harmonious working environment, mentors staff and motivates all team  members to perform efficiently
• Acts as a capable representative of the organisation at the business hub level

Requirements

• Deep knowledge of Utilities Industry
• Strong understanding of the business of IBEDC and related businesses in the electricity sector
• Strategic planning and Business Development (services and products)
• Strong Business & Financial Acumen (including risks management)
• Excellent and demonstrated knowledge of management and marketing principles
• Deep understanding of Marketing & Customer Insights
• Deep Customer Relation Management skills
• Strong problem solving and analytical skills
• Excellent negotiation skills
• Strong managerial/administrative skills
• Excellent interpersonal and communication skills Ability to effectively and persuasively present information to top management, customers, and employees
• Demonstrated proficiency with Microsoft Office products (Outlook, Excel, PowerPoint, Word)

Qualifications and Requirements
Educational Qualification:

• A Bachelor's Degree in Engineering, Business Administration or any related field
• A master’s degree in Business (ideally with a concentration in general management) is required

Professional Qualification:

• Membership of a professional body in the Engineering and Marketing industry is an added advantage

Desired Experience:

• At least 15 years experience in a high target working environment like utility (electricity) industry or banking, with a minimum of 7 years in a management or supervisory role.