
Business Hub Commercial Manager in Oyo, Nigeria
Job Vacancy at Ibadan Electricity Distribution Company
- Industry
- Electrical/Electronic Manufacturing
- Specialization
- Electrical/Electronic Manufacturing
- Minimum Qualification
- HND
- Required Experience
- 10 - 15 years
- Employment Type
- Full Time
- Gender
- Male or Female
Job Description
Job Description
- Job Objectives To coordinate / direct the activities of IBEDC’s Business Hub (including undertakings and service centres) to drive financial and operational performance
Job Responsibilities
- Provides general oversight of the Business Hub
- Translates the organisation’s overall business performance goals into specific performance targets for the BH and outlines actions plans:
- Defines KPIs and performance targets
- Develops strategic marketing plans to meet specified revenue targets set by the organisation
- Ensures all new service connections are carried out according to IBEDC meter deployment strategy and approval procedures
- Develops and maintains cordial, professional and mutually beneficial relations with customers by maintaining premier customer service
- Maintains customer satisfaction by driving initiatives to understand customer expectations and developing effective strategies to meet and exceed such expectation
- Ensures BH operations are in compliance with IBEDC’s policies
- Develops budgetary plans for BHs
- Prepares periodic BH operational reports for management
- Creates a harmonious working environment, mentors staff and motivates all team members to perform efficiently
- Acts as a capable representative of the organisation at the business hub level
Requirements
- Deep knowledge of Utilities Industry
- Strong understanding of the business of IBEDC and related businesses in the electricity sector
- Strategic planning and Business Development (services and products)
- Strong Business & Financial Acumen (including risks management)
- Excellent and demonstrated knowledge of management and marketing principles
- Deep understanding of Marketing & Customer Insights
- Deep Customer Relation Management skills
- Strong problem solving and analytical skills
- Excellent negotiation skills
- Strong managerial/administrative skills
- Excellent interpersonal and communication skills Ability to effectively and persuasively present information to top management, customers, and employees
- Demonstrated proficiency with Microsoft Office products (Outlook, Excel, PowerPoint, Word)
Qualifications and Requirements
Educational Qualification:
- A Bachelor's Degree in Engineering, Business Administration or any related field
- A master’s degree in Business (ideally with a concentration in general management) is required
Professional Qualification:
- Membership of a professional body in the Engineering and Marketing industry is an added advantage
Desired Experience:
- At least 15 years experience in a high target working environment like utility (electricity) industry or banking, with a minimum of 7 years in a management or supervisory role.