Business Performance Manager in Lagos, Nigeria

at Huawei

Sales/Business Development
Minimum Qualification
Bachelor's Degree
Required Experience
5 - 7 years
Employment Type
Full Time
Male or Female
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Job Description

Job description
  • Responsible for indentifying key service improvement findings and recommendations which will help the organisation to maximise its operational effectiveness and increase customer satisfaction.
  • Unearth the root cause(s) of client’s pain points,validate the business opportunity or problem as an opportunity for service improvement, innovation or a technology transformation solution.
  • Critically evaluate information gathered from multiple sources analyse and discover gaps for service improvement.
  • Carry out service research/analysis and formulate business solutions for service improvement and innovations.
  • Translate business operational gaps into infrastructure service developments and improvements.
  • Strong Knowledge on enterprise solution architecture/service flows, product management and performance management within the IT/Telecommunication sector combined with strong data analysis and the ability to analyse complex performance information.
  • Demonstrates attention to details and ability to analyse and spot opportunity for improvement and innovation.
  • Co-ordinate with business partners and support the enterprise architect and subject matter expert teams on solution design for required technology changes.
  • Identify opportunities and leverage enterprise wide IT capabilities to support business partners for growth, productivity and stakeholder relations.
  • Consistently identify needs customer may not recognize and ensure that approaches and solutions are linked to objectives and future needs.
  • Forms strong and lasting relationships with buisness units and colleagues, stakeholder management should be second nature to you.
  • Strong presentation, verbal and written skills as well as proven ability to develop well-written documents and presentations.
  • Analytical, logical and a clear thinker.
  • Your ability to clearly articulate and present your ideas and solutions is essential
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