Business Process Manager in Lagos, Nigeria

at Healthplus

Healthcare / Medical
Sales/Business Development
Minimum Qualification
Bachelor's Degree
Required Experience
7 - 10 years
Employment Type
Full Time
Male or Female
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Job Description

The Business Process Manager facilitates process mapping exercises across the HealthPlus Group to document existing business processes; identifies gaps or inefficiencies causing a value loss to the company; formulates and defines value based process improvements through research, understanding of business processes and industry practices in alignment with corporate goals; and crafts, conducts and participates in effective communication forums with business groups across the organisation.

Key Elements of the Role

Report to the  COO

Facilitate process mapping sessions with all departments of the HealthPlus Group and others to gain a comprehensive understanding of company processes
Track and document existing business processes, capturing inputs and outputs as appropriate
Evaluate processes for gaps, inefficiencies, high costs and ineffective areas
Evaluate opportunities based on efficiency gain, cost savings and necessity to meet corporate goals
Define process improvements that reduce inefficiencies or increase output quality
Provide impact and cost benefit analysis for process improvements, system modifications and or data modifications
Communicate impacts to affected groups in appropriate and timely manner
Provide support for corporate business process initiatives to utilise standardised process maps and terminology across the organisation
Document process improvements in the form of business requirements, communicating with appropriate divisions as necessary to implement changes

Desired Skills & Experience

Bachelor’s degree in Science, Business or other related field
Minimum of 8 to 10 years related experience in a structured organisation
Strong familiarity with MS Visio, MS Office, SharePoint and other process related systems
Experience with the use of a Business Process Management suite is an advantage
Extensive experience with business analysis, business processes and requirements gathering  
Robust knowledge in mapping business processes and process re-design
Advanced facilitation skills    
Advanced communication verbal and written skills
Demonstrated ability to work in interdisciplinary groups or independently with minimal supervision
Demonstrated ability to work in fast paced, fluid environment
Demonstrated ability to influence outcomes in a tactful and appropriate professional manner

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