Please exercise due diligence when applying for this job vacancy.
The Call Center Agent Generates budgeted tour flow through maintaining minimum booking and show rate efficiencies Maintains individual weekly booking/sales standards Communicates all aspects of the getaway package/day drive appointment to the customer thoroughly and accurately
Makes every attempt to reschedule or save an appointment that attempts to cancel Utilizes call techniques learned in training to attain sales and booking goals Manages break time and time between calls in an efficient manner in order to maximize customer contacts
Ensures calls meet all established quality standards Adheres to booking qualification guidelines
Provides accurate information regarding directions, hours of operation and touring times at all locations in which tours are booked to arrive makes certain all booked tours day drives and mini vacs fit within schedules and allotments provided by sales staff Maintains data integrity by correctly utilizing dialing systems
Protects customer information by storing or destroying information properly Keeps resources and information readily available to insure ability to handle issues and answer questions as they arise on customer calls Keeps a neat and functional work space Provides accurate information about activities in the area/region to ensure that the guest enjoys their visit to our resort area Performs confirmation and customer follow-up duties as assigned
This position requires a HND /BSC.
This position requires at least one year of telecommunication experience, preferably in timeshare marketing
Ability to take care of the customers needs while following company procedures.
Ability to bring energy to the performance of a task.
VACANCY OPEN FOR LAGOS RESIDENT AND IT ENVIRONS
DEADLINE 1 WEEK