Call Center Agent in Lagos, Nigeria

at Bentlinkconsult

Industry
Consumer Services
Specialization
Banking / Finance / Insurance
Minimum Qualification
HND
Required Experience
1 - 3 years
Employment Type
Full Time
Gender
Male or Female

Job Description

Ad description

Job Description:

Serves customers by determining requirements answering inquiries resolving problems fulfilling requests maintaining database.

Responsibilities:

Determines requirements by working with customers.
Answers inquiries by clarifying desired information researching, locating, and providing information.
Resolves problems by clarifying issues researching and exploring answers and alternative solutions implementing solutions escalating unresolved problems.
Fulfills requests by clarifying desired information completing transactions forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts explaining new features.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures reporting malfunctions.

Qualifications:

A minimum of OND is required.
Must be residing in Lagos or willing to relocate.

Skills:

Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships,Problem Solving,

NOTE
VACANCY OPEN FOR LAGOS RESIDENT AND IT ENVIRONS
DEADLINE 1 WEEK
Eligible and qualified candidates are to forward their CVS to the email.... bentlinkconsult@outlook.com

  Apply Now

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