Call Center Agent in Lagos, Nigeria

at Ultimate Resources

Industry
Consulting
Specialization
Customer Service
Minimum Qualification
OND
Required Experience
Entry Level
Employment Type
Full Time
Gender
Male or Female

Job Description

  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Establishes policies by entering client information; confirming pricing.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes sales and organization mission by completing related results as needed.

Responsibilities

Establishes insurance policies by obtaining client information; determining eligibility; maintaining database.

Requirements

Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking

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