1. Attracts potential customers by answering product and service questions; suggesting information about other products and services.
2. Opens customer accounts by recording account information.
3. Maintains customer records by updating account information.
4. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
5. Maintains financial accounts by processing customer adjustments.
6. Recommends potential products or services to management by collecting customer information and analysing customer needs.
Prepares product or service reports by collecting and analysing customer information
1. Contributes to the development and maintenance of standards, policies and procedures regarding customer service
2. Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures.
3. Facilitates the collection of competitive information in order to monitor business trends and opportunities.
4. Adheres to all corporate policies, guidelines and statutory requirements and recommends to senior management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area.
5. Responsible for actively ensuring the retention of the organization’s customer base which includes promoting the organization to existing customers.
6. Works with the organization’s other branch/regional offices to resolve problems, facilitate solutions and enhance customer service offerings.
7. Prepares, generates and distributes daily reports and order acknowledgements to appropriate personnel.
- Excellent Communications skills
- Customer/Client Focus.
- Problem Solving/Analysis.
- Time Management.
- Communication Proficiency.
- Teamwork Orientation.
- Technical Capacity.
1. Should be ready to work overtime in certain situations where there is an excess in customer issues waiting to be resolved
2. Polite and cautious at all times.