Call Centre Agent in United States

at a Confidential Company

ICT / Telecommunications
Customer Service
Minimum Qualification
Required Experience
Entry Level
Employment Type
Full Time
Male or Female
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Job Description

We are currently recruiting Call Centre Agents for our client, a major player in the Telecoms industry.

Purpose of the job

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Job Responsibilities

• Answer calls professionally
• Respond to customer inquiries
• Research required information using available resources
• Handle and resolve customer complaints
• Provide customers with product and service information
• Enter customer information
• Identify and escalate priority issues
• Route calls to appropriate resource
• Produce call reports
Key Competencies
• Verbal and written communication skills
• Listening skills
• Customer service orientation
• Organizational skills
• Attention to detail
• Team work
• Stress tolerance
• Resilience


• Minimum of 0 – 2 years experience
• Minimum of BSC / HND in related discipline
• Proficient in relevant computer applications
• Knowledge of customer service principles and practices
• Good data entry/keyboard skills
• Relevant product knowledge
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