Please exercise due diligence when applying for this job vacancy.
Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Answer calls and respond to emails handle customer inquiries both telephonically and by email research required information using available resources manage and resolve customer complaints provide customers with product and service information enter new customer information into system update existing customer information process orders, forms and applications identify and escalate priority issues route calls to appropriate resource follow up customer calls where necessary document all call information according to standard operating procedures complete call logs produce call
Education and ExperienceEquivalent proficient in relevant computer applications required language proficiency knowledge of customer service principles and practices knowledge of call center telephony and technology some experience in a call center or customer service environment good data entry and typing skills knowledge of administration and clerical processes
Key Competenciesverbal and written communication skills listening skills problem analysis and problem solving customer service orientation organizational skills attention to detail judgment adaptability team work stress tolerance resilience .
•Candidates should comply with all requirements and instructions enlisted failure to do so will lead to AUTOMATIC disqualification.
•Only shortlisted candidates would be contacted.
MODE OF APPLICATION
•Interested candidates should forward their CV details to email@example.com
•Candidates can also opt to send their Full names, Date of Birth, Current contact address, Valid phone number, Age, Years of experience and Job applying for to the phone number attached to this advert.
NB: Candidates must be based in Lagos.