The job done by the call centre agent includes answering of both inbound and outbound calls. Making of outbound calls to customers regarding flight disruptions and new changes. A call centre agent must be proactive in responding and handling to different queries of the customers. Must be passionate and willing to listen, respond and follow up in service delivery. He or she must be fully aware of the company’s policies and procedures of products and services.
Required skills & qualifications
• Applicant must not be more than 27 years of age
• A degree holder or its equivalent from a reputable institution
• Call center experience
• Must be able to speak English ( any other international language will be an added advantage)
• Must be computer literate
NOTE: Anybody with medical issues as to the use of head phones should please notify the management before the date of interview.