Call Centre Consultant in United States

at a Confidential Company

ICT / Telecommunications
Customer Service
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female
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Job Description

Call Center Consultant Job Description

The call center consultant is basically the one who supposed to go through a long training period to do the job of a consultant and has to work under a supervisor for sometime.

Duties and Responsibilities

*The consultants have to form interactions between the outsourcing facilities and potential customers.

*The main responsibility is to resolve the quires of customers and solving the problems to achieve a solid customer base.

*He or she also has to search for other skilled agents and employees, for the functioning of call centers and outsourcing hubs.

Skills and specifications

*The person desiring to be a call center agent and consultant should know quite a lot about the products in the market.

*The person should have a thorough and deep knowledge about the procedures, of repairing faults and errors properly.

*The most important skill required is skill of human interaction should be well developed.

*The person needs to have extraordinary communication skills to interact with customers in solving their problems.

*The other skills required are the interpersonal skills such as being helpful in imparting instructions and troubleshooting strategies.

*He or she needs to have extraordinary patience and needs to be on their guard.

Education and Qualifications

*The person needs to have most basic education of English and other languages, if necessary and during the job he or she needs to hone up their skills of talking and speech.

*He or she needs to primarily have a detailed knowledge of products and trends in technology.

*He or she should be also fairly aware of marketing strategies and management of labor.
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