Call Centre Process Specialist in United States

at a Confidential Company

Industry
ICT / Telecommunications
Specialization
Customer Service
Minimum Qualification
HND
Required Experience
Entry Level
Employment Type
Full Time
Gender
Male or Female

Job Description


Call Center Process Specialist Job Description

A call centre process specialist has to perform a vital job as they have to perform account maintenance functions like rate plans and feature changes. He or she has to processes orders received by phones and e-mails from business representatives, retail representatives and other agents in a call center environment. They are responsible to troubleshoot errors that impact activation and account setups and the other responsibilities related to that.


Duties and Responsibilities

*The prime responsibility is to provide a satisfactory service to the customers such as responding to complaints, problems and questions of the agents.

*It will be needed to provide client service such as maintaining and processing phones and mails from clients.

*He or she has the duty to setup the machine connection between various departments of the organization.

*The duty also includes handling the equipments and the related technical errors such as all TEL wireless connections (Cell ware, unity, VII, etc).

*He or she needs to type out orders and schedules as and when needed properly.

*He or she has to interface with the distribution channels perfectly.


Skills and Specifications

*The person needs to have exceptional communication skills both verbally and written.

*He or she should necessarily have the required exceptional interpersonal skills.

*He or she should have the trouble shooting skills and the ability to prioritize problems and organize the errors.

*The person needs to have excellent analytical skills to analyze the aspects carefully and properly.

*He or she should be self motivated and should be a self starter and a very high urge for achieving the goals.

*The person should be able to perform the multi tasking work so should have good multitasking skills and follow up knowledge.

*He or she needs to have required basic computer experience and skills and working knowledge of Microsoft office with the other needed software.

*He or she needs to be very hard working and so should have no problems working in flexible shifts as and when required by the company.

*He or she should have very nice typing speed and should be able to type at least 40 words per minute.

*He or she needs to be a systematic person so that he can manage the work properly


Education and Qualifications

*The basic degree required is a high school pass in the minimum.

*The person having an equivalent diploma degree too would do fine with most companies.

*He or she should have undergone necessary training in call centre wireless setup or should have relevant past working experience in related sector.

*The person having any other additional degree or diploma in management will surely prove to be an added advantage for him or her.
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