The Call Centre Representative will be responsible for serving the customers by determining requirements; answering inquiries; resolving problems; fulfilling requests and maintaining database
- Answering inquiries by clarifying desired information, researching, locating and providing information
- Fulfils requests by clarifying desired information; completing transactions and forwarding requests.
- Maintains call center database by entering information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions and escalating unresolved problems.