•Develop and implement strategies to deliver superior sales performance, lead, shape, guide co-ordinate and control the New Business Executives & New Business Officers sales force for the Value Stream;
•To increase customer base in Customer Transaction Banking & SME by leveraging on new and existing relationships within the Bank;
•Organise various sales initiatives e.g. seminars, presentations, social / club engagements, sponsorships, promotions to better position bank and increase visibility;
•To assist in creating a strong product offering by providing market feedback and monitoring trends locally;
To achieve balanced growth of the business by:
•Growing the number and quality of CASA accounts and products on offer to clients;
•To monitor acquisition, growth and relationship management;
•Supervising operational officer to ensure proper income recognition due to the unit;
•Manage risk to minimize operational losses and maintain reputation of the bank at all times.
•Develop, monitor & grow New Business sales channels in active collaboration with the businesses and relevant stakeholders.
•Management of recruitment, training, Productivity & attrition gating of New Business sales officers / executives and maintaining complete personnel records.
•To manage team leaders and by extension DSRs, providing them with support, training, Scorecard objectives, monitoring and measuring their performance and control the payment of incentives timely.
•Ensure training standards laid down at group and country level including those relating to compliance are met
•To drive motivate and inspire teams to achieve their planned sales activities and target
•Responsible for managing opportunity and risk associated with Direct Sales
•To achieve volume and value targets in areas of CASA sales, Personal loans, Credit cards & Bancassurance in order to contribute to the overall goals of the Bank
•To ensure that own area of operation is alert to money laundering/fraudulent activities.
•To adhere strictly to the Bank’s code of conduct and to ensure that the channel similarly complies
•Ensure customer service quality and complaints are handled promptly and efficiently to the satisfaction of customers. At the same time ensure that the process of monitoring the above is clearly defined.
•Follow adequate processes in sales function and structure to prevent mis-selling, mis-representation, fraud and adhere to customer protection principles.
•Minimum of a 2nd Class degree in a relevant course.
•5-7 years sales experience in a similar role
•Strong sales and relationship management skills
•Good Communication and Interpersonal skills.
•Role holder is expected to have some knowledge and experience in offering a range of products to meet customers’ needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products.